Refund & Return

Refund and Exchange Policy

Thank you for shopping at Jolly Japan!

We accept returns and exchanges within 30 days of purchase. Unfortunately, if more than 30 days have passed since your purchase, we are unable to offer a refund or exchange. If you wish to return the item to get a refund, please contact us by using Contact Us form.

Eligibility for Refunds and Exchanges

• Only regular-priced items are eligible for refunds; sale items are non-refundable.
• Items must be unused and in their original condition.
• Products must be returned in their original packaging.

Late or missing refunds

• Check your bank account again to confirm the transaction.
• Contact your credit card company, as it may take some time for the refund to be officially processed.